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The Medway Housing Hub

 

At Medway Property Matters we are passionate about providing an unbeatable service for both landlords and tenants in and around the Medway area, and as far as Eltham, Maidstone, and Canterbury. We not only find you a tenant and manage your property but provide support for tenants and landlords.
Landlords, there are many new laws which make it essential that you start the tenancy off correctly, and these are changing all the time. Our in-house legal support team can assist you with any legal issue regarding your tenants. From serving a Section 21 to full possession proceedings or just periodic updates. Right first time 100% of the time.
As a tenant you have many rights you may not be aware of and we will work with you and the landlord to get things put right. We can also help you to get the benefits you are entitled to and to set up utilities as well as assist with debt advice. You do not have to be a tenant in one of our managed properties but can seek advice at any time.
We work together with tenants, landlords and councils and mediate between parties to save the tenancy if possible and will always look to do this before moving forward with an eviction.

 

For Landlords


For Tenants

Equality

At Medway Property Matters we believe that all people regardless of their situation deserve to be treated equally, and in a fair and consistent manner.
At Medway Property Matters we believe that all people regardless of their situation deserve to be treated equally, and in a fair and consistent manner.

Compliance

We maintain full compliance alongside rules, regulations, and expectations to consistently exceed industry standards.
We maintain full compliance alongside rules, regulations, and expectations to consistently exceed industry standards.

Knowledge

Our team have over thirty years of experience and are trained by The Chartered Institute of Housing, ARLA and Shelter.
Our team have over thirty years of experience and are trained by The Chartered Institute of Housing, ARLA and Shelter.

Support

Our friendly and experienced team are experts in ongoing support. We pride ourselves on offering expert assistance every step of the way.
Our friendly and experienced team are experts in ongoing support. We pride ourselves on offering expert assistance every step of the way.

About Us

Customer Feedback

Medway Property Matters, because a home is one of the most important things in everyone’s life. We deal with many aspects of property, offering a first-class service to both landlords, councils, and tenants; we liaise between all parties to ensure that tenancies run smoothly. We manage everything in house from maintenance, benefit issues and block management to anything to do with eviction procedures.
With over thirty years’ experience, and trained by both Chartered Institute of Housing, ARLA and Shelter we have a wide knowledge of housing legislation including homeless law, HHSRS, property management and eviction procedures as well as currently training in tenancy support to include universal credit, debt management, mental health first aid and counselling. Our staff are DBS checked, the Company has full Professional Indemnity and Public Liability Insurance and are accredited with Medway Council and National Residential Landlords Association. We are members of Client Money Protection and Property Redress Scheme and you can get more information by clicking on the icon below.

“Extremely helpful and very thorough through the whole process of moving in. Always quick to respond to any questions that I had and went out of her way to find out anything I needed. All round it was an excellent experience.”
John DavidsonTenant
“I came across a situation where my tenants didn’t pay rent and reluctant to clear arrears without any genuine reasons. After speaking to Joy I felt that I was talking to a professional who new the legal matters well and understood my position well. Joy explained the situation very clearly by answering all questions and took fair and prompt action to toward my tenants.”
Elle WatersLandlord
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Meet the Team

Joy Potter

Director

Having worked in the industry for over 30 years Joy set up this company to specialise in benefit and vulnerable tenants and tenancy sustainment, alongside more standard assured shorthold tenancies for working tenants. Constantly training and working alongside National Residential Landlords Association, Citizens Advice Bureau, and council departments to give the best service possible to both landlords and tenants.

Now specialising in evictions alongside tenancy sustainment. With over 300 successful evictions in the past 20 years I took over the ‘The Eviction Lady’ company in 2020 and handle anything from a simple Section 21 No Fault to complicated arrears and anti social behaviour cases. I was awarded the Women in Business Inspired Achievement runner up in 2023 and continue to work tirelessly for both landlords and tenants.

Dayzee Potter

Part-Time Assistant

Providing all levels of support both in and out of the office. As well as carrying a number of qualifications, Dayzee has a wealth of experience in customer facing roles and therefore offers excellent front line support to tenants and landlords.

Recently Dayzee has set up her own Health and Safety company and is a qualified Nebosh assessor.


Certifications
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